The Practice Membership Plan
is a dental payment plan that is designed to be of maximum benefit
to both the dentist and the patient. It provides patients with the opportunity
to spread the cost of their core dental treatment, such as examinations and
hygiene visits, and it provides the dentist with predictable monthly cash flow
plus the ability to earn additional income from treatment provided. Please click
on the headings below for further information.
Features
- The patient pays a monthly fee in exchange for core maintenance and preventative treatment which is clearly defined. Patients paying in this way are more inclined to attend their dentist regularly thus allowing early detection of potential problems
- You have freedom to design your Practice
- Membership Plan to suit your practice and your patients. We are happy to provide recommendations and advice but what you offer and what you charge is entirely up to you.
- It is practice-branded allowing you to retain and promote your practice identity rather than that of a third party. This encourages the patients to bond to your practice secure in the knowledge that their dental health is being taken care of.
- There are no complicated bandings or charting and it can be offered to all patients, not just those who are “dentally fit”.
- It provides a predictable monthly income as well as the opportunity to earn additional income on a fee-per-item basis.
- Can be adapted for children, corporate clients, denture wearers or any other group of patients.
Benefits
For the dentist :
- Protected hourly rate on all work undertaken
- Predictable monthly income and controlled cash flow
- Additional private fee income from treatment – each Practice Membership Plan patient is now a private patient
- A growing base of private patients
- A similar or increased income from a reduced workload
- Clinical freedom to practice quality dentistry
- Fewer patients with more time to look after them
- A loyal patient base who attend regularly
- Patients who appreciate your care and attention and are more dentally aware
- Predictable demonstrable income which adds value to your practice should you wish to sell
- Enhanced income and a less stressful working environment which makes it easier to attract colleagues
- A predictable income which allows investment back into the practice and the ability to forward plan expansion or refurbishment
For the patient :
- Peace of mind knowing their routine dental care is budgeted for
- A personal service and more time with the dentist and the hygienist
- More control over their dental health
- Knowledge that they are part of the practice in a two-way commitment
- Higher level of awareness to their dental health
- Proactive approach to their dental needs
- Higher awareness of the various options available to enhance their dental health
- Quality dental materials and the latest diagnostic equipment
- Built-in 24/7 worldwide cover in the event of a dental accident or emergency
What will Isoplan do for my practice?
Isoplan provides :
- A comprehensive Financial Analysis
- A Practice Membership Plan reference and training manual for your staff
- An annual fee review to ensure your plan fees are still appropriate
- Telephone and email assistance for the practice and your patients
- Welcome letters for plan patients
- A dedicated Account Manager who will be on hand during your launch
- A direct debit payment facility for plan members
- Alternative methods of paying – to suit your patients
- A monthly report for each dentist detailing patient collections, defaults and cancellations
- Immediate notification to the practice of any cancellations or defaults
- The facility to spread the cost of more extensive treatment plans
- Fee increase letters for patients
- Renewal service for annual cheque payers
- Mentoring service
In addition to the above, Isoplan now provides a
web portal, created to give the dentist complete, secure and live access to their registered patients. Our dentists can view and search by many different criteria as well as view individual patients payment information.
Coupled with this, patients can be registered online by the practice which allows immediate inclusion to the Practice Membership Plan. This online registration can be used for both new plan membership and treatment plan forms.
All of this technology is protected by the latest 128-bit encryption. This ensures that a secure connection between the practice and Isoplan is always maintained.
What will all of this cost me
There are no charges to the practice for set-up costs, joining fees or subscriptions. We help you set up your own Practice Membership Plan and provide you with our expertise at no cost. We charge the patient a one-off £10 administration fee which covers set-up costs and discourages them from dipping in and out of the plan. The patient then pays a monthly fee which covers all administration and includes the dental accident and emergency insurance premiums and taxes. This is added on to the monthly Practice Membership Plan fee and does not affect the amount the dentist receives.
Implementing the Practice Membership Plan
We will be on hand for your launch or on the end of the phone for help and advice. Your Business Development Consultant will be with you in the practice for as long as you need them at the beginning of your conversion and to support you afterwards.
We will carry out a financial analysis to help you establish where you are and where you want to be. The analysis will help you to determine your required hourly rate, required number of patients, your Practice Membership Plan monthly fee and your private fee scale. One of the benefits of the Practice Membership Plan is that there are no complicated banding or chartings. One monthly fee will cover all patients regardless of whether they are dentally fit or not.
Designing your Practice Membership Plan
Your dedicated Business Development Consultant will work with you to help you create a personalised Practice Membership Plan that is right for your practice. The range of services that you may wish to offer as part of your Practice Membership Plan is entirely your choice. We have a ‘menu’ of options and we are happy to give you advice and recommendations to help you decide what level of service you will offer. You may like to consider tailoring your plan for children, corporate clients, denture wearers or any other group of patients. We can assist you in this.
Practice Membership Plan Brochures
Once the details of your plan are finalised, Isoplan will provide you with 500 high quality brochures free of charge and customised to your practice. We have samples of brochures available so you can see the quality and perhaps get ideas for your own Practice Membership Plan. The brochure is a powerful tool for promoting your own Practice Membership Plan to your patients.
Marketing & Implementing Strategy
Your dedicated Business Development Consultant will help you set out the strategy for introducing the plan to your patients. This will differ from practice to practice and what is right for one is not necessarily right for another. We will talk through the options with you and help you decide on a strategy that you are comfortable with.
Isoplan also provides :
- 500 high quality Practice Membership Plan brochures customised to your practice.
- Ideas for marketing your practice and the Practice Membership Plan
- A wall poster advertising your Practice Membership Plan
- Assistance with introductory letters for patients.
Stationery :
- Patient registration forms
- Dental insurance claim forms
- Insurance terms & conditions for patients
- Brochure holder for your Practice Membership Plan brochures
- Reply paid envelopes for the practice
Staff Training
We hold a practice workshop for all staff to ensure that your staff understand and embrace the Practice Membership Plan and are fully conversant with the plan structure. We work with them to ensure they are comfortable with introducing the Practice Membership Plan to patients and we provide support and advice on an ongoing basis.
Isoplan provides:
- A comprehensive Practice Workshop for staff covering all aspects of the Practice Membership Plan
- Scripts to help staff introduce the Practice Membership Plan to patients
- Frequently asked questions to help staff overcome objections
- Bespoke training that you feel may be required for your practice including Practice Image and Marketing, Customer Service and Practice Policies. All of these courses have verifiable CPD.
Conversion from other payment plans
Should a practice wish to convert patients from an existing payment plan, we can provide all of the administration necessary for this process to ensure a seamless conversion. We will discuss the strategy for a conversion with the practice and will implement the conversion in a way that the practice is comfortable with. We can also offer a capitation service if this is what is required.
