What Our Dentists Say

Isoplan provide a professional service of the highest quality which reflects well on our practice and shows patients the high standard of service we aim to provide.

We have been with Isoplan for many years now and have always received excellent service, both with our Isoplan Practice Membership Plan and with the Isoplan Practice Management System software. The team at Isoplan are always very helpful and accommodating, and know our individual circumstances. Our Practice Membership Plan runs smoothly because Isoplan takes full responsibility for collection of payments, deals very professionally with all communication with patients and banks, and looks after any insurance claims. The Isoplan membership reports and daily updates are very useful to keep track of our members. Plus the management software is fantastic!

The information, support and personal attention prior to and subsequent to the launch of our Practice Membership Plan has been invaluable. I have nothing but praise for Isoplan’s service and support in what is a very difficult time for dental practices converting from the NHS. I can confidently recommend any practice considering a change in emphasis to a practice plan should use the services of Isoplan.

We spent a lot of time debating whether to convert from our old provider to Isoplan as things at the practice had been stable for about five years. The admin costs were the deciding factor in the decision to go ahead. I am happy to say that with the expert help we received from Stewart, Margaret and the rest of the Isoplan Team the conversion went extremely well, much better than we had anticipated.

We have been working with Isoplan for 3 years. From the initial planning stages, through to the launch of our membership plan, Isoplan gave us ideas but were happy for our plan to be what we wanted it to be. We launched our membership plans in Feb 2007 to our NHS and private patients and had successful take up from both groups. We withdrew from the NHS completely in 2008. Due to the global financial crisis and recession early 2009, we decided to update our membership plans and offer our patients more for their money. With huge help from the team at Isoplan we redesigned our membership plans to offer something for all ages. We introduced a range of plans all with full colour bespoke leaflets. As a result we have seen a continued month on month increase in member numbers through 2009.

We find the team at Isoplan are great to work with. They are supportive to our aims and objectives and are very approachable. The comprehensive Accident & Emergency Dental Insurance is excellent. As a result the company is big enough to have that back up you need, but they have still retained that personal touch. Pick up the phone and they are there to help. Response is prompt especially reimbursement for emergency or accident claims.

A great company to work with.

Since working with Isoplan (November 2008), the service and interaction between ourselves and all members of the Isoplan team has been excellent. When our representative, Tania, visited our practice, there really wasn’t anything she could do to be more informative as well as friendly.

See the full testimonial from Dental Dimensions here.

At the beginning of 2006 I made the decision, albeit not without trepidation, that I would leave the NHS and become and independent dental practitioner. It was a tough decision to make as, having worked for 25 years within the Health Service, and having made a reasonable living from it, I felt it was time for a change essentially after having read details of the new contract. A major concern was the fact that I was practising in a working class area. I contacted one organisation who told me what fees I should be charging and how many patients I should be caring for. What they said made me feel uncomfortable in that I would be ‘getting rid’ of 75% of my patients, and accordingly be charging very high fees to the “lucky few”. I really felt very worried about my future until a friend suggested that I get in touch with Isoplan, an organisation that I didn’t know much about. I phoned their local Business Development Consultant who made it clear right from the beginning that Isoplan were not prescriptive and that essentially I could look after how many patients I would wish to retain and charge what I felt was right for them. We had a long meeting and it was explained what was involved, making it clear that should I need any help they were only at the end of the phone and could drop in if needed. I soon decided Isoplan was the type of company I could work with and on 24th April we went ‘live’. The support I received has been exceptional. Whenever I have a query they bend over backwards to help me and I would recommend Isoplan above other better-known dental plans for their personal, professional efficiency. I was very worried about leaving the comfort zone of the NHS, but now I feel a more relaxed dentist – even my patients have noticed.

Today’s training was second to none. Carole is such an expert in her field and we would be very happy to have another training session in 6 months time.

112 Cornwall Street South Glasgow G41 1AA T. 0845 123 5228 F. 0845 123 5229
E. info@isoplan.co.uk   www.isoplan.com   © Isoplan Ltd 2010